From the Victorian terraces off the main road through the area to the canal locks, Hanwell is not an easy place to park and travel with a car that needs attention, so ask about collection.
Hanwell has plenty of period streets where a car lives on the road and the garage is somewhere else entirely. When the car starts misbehaving, the idea of finding a gap in the day to drive it across to a workshop can put people off booking at all.
So we offer free collection with a service or repair booking, plus a courtesy car where one is available. Neither is automatic. Both depend on availability, eligibility and booking conditions, which is why we would rather you phone and ask than turn up expecting them. Here is how it fits together and what to check first.
You call or send an enquiry, tell us what the car is doing and where it is kept, and we confirm whether collection can be arranged for your address. If it can, we pick the vehicle up and take it to our workshop in Hayes. We then diagnose the problem, explain it in plain words and recommend the work, with a clear estimate given before any repair starts. If you decide to go ahead, we carry out the job and arrange for the car to be brought back. If you decide not to, you are not committed. Collection is there to remove a barrier, not to pressure anyone.
Not everyone can manage without a car, especially if you rely on it for commuting across the borough or for caring duties. A courtesy car is worth asking about when you book. It is subject to availability, so there may be days when none is free, and we will say so rather than leave you guessing. Ask who is allowed to drive it, what conditions apply and how long you could have it. For a quick job you may not need one, but for a repair needing parts it can make waiting far easier.
Think of this as a short checklist. Does your address qualify for collection? Can you borrow a courtesy car for the dates you want? What are the booking conditions, and are any of them tied to the type of job? How and when will the car come back to you once the work is complete? It also helps to mention anything awkward, like restricted street parking, so collection can be planned properly. If any answer is unclear, ask again. A good garage will not mind repeating it.
Hanwell is an Ealing borough neighbourhood on its main road and is known for the flight of locks on the Grand Union Canal and the railway viaduct, so many people live nearby without a driveway. Our garage is at Chesterfield Way, Hayes, UB3 3NW. We also hear from drivers in Southall, Greenford, Osterley and Hounslow, and the arrangement is the same for them: call, explain the situation and we will check what is possible. Collection and courtesy cars are subject to availability, so booking ahead gives us more room to help.
We also help drivers with vehicle collection and courtesy car from nearby Southall, Greenford, Osterley, Hounslow, and the garage in Hayes is the base for all of it.
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Often that is possible, but it depends on availability, eligibility and booking conditions. Tell us where the car is parked and any restrictions when you call, and we will confirm whether collection suits your address and booking.
Courtesy cars are subject to availability, so that can happen. If you can book a little ahead and tell us the dates, we have a better chance of fitting one in, and we will be straight with you if we cannot.
Yes. We explain the fault, recommend the work and give you a clear estimate before repairs begin. Nothing is carried out until you have agreed to it, whether the car came in by collection or you drove it.
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Prefer to talk? Call 0208 843 9091. Opening hours: Monday to Friday 8:30AM - 5:30PM, Saturday 9:00AM - 1:00PM, Sunday closed.
MTS Garage Services, 5 Chesterfield Way, Hayes, Middlesex, UB3 3NW