Living beside the Great West Road and the M4 means a car is part of daily life in Osterley, so being without one matters; ask us about collection and cover.
Osterley is leafy and residential, but it is also hemmed in by major roads. That makes the car essential for many households, and makes it a worry when something goes wrong. Few people want to risk a dodgy clutch or a flickering warning light on the A4 or M4.
Our free collection option can take that risk away. Alongside a service or repair booking, we may be able to collect your vehicle and offer a courtesy car while it is with us. Both are subject to availability, eligibility and booking conditions, so we ask you to check with us first rather than rely on assumptions.
If you cannot easily get the car to us, ring and explain. Provided collection can be arranged, it is taken to our Hayes workshop, where we inspect it and tell you plainly what is wrong. We recommend the work needed, give a clear estimate before repairs begin and wait for your agreement. Afterwards, we arrange the return. It is a practical way to get problems looked at sooner, particularly for people whose cars show symptoms that make them uneasy about driving further than they must.
Where a household depends on one car, a courtesy car can keep school runs, work and appointments on track. Availability decides, so we cannot offer one for every job, and we do not hand them out automatically. Ask when booking, say how long you may be without your car and find out the conditions. Those usually cover who may drive and what state it must come back in. If none is free, we will say so, and you can plan another way around.
Is collection open to me, given my address and car? Is a courtesy car likely to be available on my dates? What conditions apply to both? How will the car come back, and who will call me with the estimate? These four are plenty. If you have a driveway or a resident parking space, mention it, as it helps planning. And if you have a deadline, tell us honestly. We cannot always meet it, but we can advise sensibly.
Osterley is a leafy residential area in Hounslow borough beside the A4 Great West Road and the M4, close to the historic house and park. Our garage is at Chesterfield Way in Hayes, UB3 3NW. We hear from drivers in Hounslow, Heston and Hanwell too, and offer the same collection and courtesy car conversation to each. Call us, describe the problem and we will tell you what can be arranged for your booking.
We also help drivers with vehicle collection and courtesy car from nearby Hounslow, Heston, Hanwell, and the garage in Hayes is the base for all of it.
Pictures are for illustration purposes only.
“My request and my car looked at and reported to me, as to my next move, honest response from the staff.”
“Have received amazing customer service, always up to date with my repair and their diagnostic was on point. Very good experience overall would definitely recommend.”
“Thank you MTS you have ensured you fixed my car straight away. Diagnosed the problem straight away, fixed efficiently. Friendly staff. I highly recommend MTS.”
Collection is offered as free collection with a service or repair booking, though it remains subject to availability, eligibility and booking conditions. Ask us about any conditions when you book so everything is clear.
Tell us when you call, and do not drive it further than necessary. We will see whether collection can be arranged. If the car is stuck or dangerous, say so plainly so we can advise you on the next step.
That depends on the repair. Straightforward work can be quick, while jobs needing parts take longer. We cannot promise timescales, but we will tell you what the work involves and what usually affects the length.
The garage is in Hayes. Choose your area to see how we help locally.
Tell us what you need and we will get back to you.
Prefer to talk? Call 0208 843 9091. Opening hours: Monday to Friday 8:30AM - 5:30PM, Saturday 9:00AM - 1:00PM, Sunday closed.
MTS Garage Services, 5 Chesterfield Way, Hayes, Middlesex, UB3 3NW